To preserve patients’ dignity and help sustain the patient-physician relationship, physicians should be candid about financial matters and:
- Clearly notify patients in advance about policy and practice with respect to delinquent accounts, including under what circumstances:
- payment will be requested at the time of service;
- interest or finance charges may be levied;
- a past due account will be sent to a collection agency.
- Ensure that no bills are sent to collection without the physician’s knowledge.
- Use discretion and compassion in hardship cases, in keeping with ethics guidance regarding financial barriers to health care access.
AMA Principles of Medical Ethics: II, VI, IX
Read the Principles